Politique de remboursement

At Equestrian Lifestyle™, every piece is thoughtfully designed and carefully finished to ensure quality, comfort, and durability. If your purchase isn’t quite right, we’re here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in original condition, with tags

  • Free of hair, dirt, odors, or damage

Items that do not meet these conditions may not be eligible for return.

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello.equestrianlifestyle.thr@google.com. Please note that returns will need to be sent to the following address:

Equestrian Lifestyle 
Waterview Animal Hospital building
810 Water Street
Miramichi, NB

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello.equestrianlifestyle.thr@google.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, 

  • Clearance or discounted items

  • Gift cards

  • Custom or special-order items

Shipping Costs

Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges are welcome for size or item changes, subject to availability. Customers are responsible for return shipping costs. We will cover the shipping cost of the replacement item within Canada.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us hello.equestrianlifestyle.thr@google.com 

 

How to Start a Return

To request a return or exchange, please send us an email  

hello.equestrianlifestyle.thr@google.com 

 

Include:

  • Your order number

  • The item(s) you wish to return or exchange

  • Reason for return

You will receive instructions for completing your return.

Our Commitment

Equestrian Lifestyle™ is built on authenticity, quality, and a deep connection to the equestrian community. We stand behind every piece we create and appreciate your support of our trademarked brand.

We want you to love every piece of your Equestrian Lifestyle order! If something isn’t quite right, we’re here to help.

 

Thank you for being part of the Equestrian Lifestyle journey.
— The Equestrian Lifestyle®Team.


E1N 4B8